Senior Underwriting Operations Analyst

Skyward Specialty is a property and casualty insurance holding company formed in 2007. Based in Houston, Texas, and with staff throughout the country, Skyward Specialty provides admitted and non-admitted solutions to retail and wholesale distributors, managing general agents and captive markets. We have built highly respected businesses in specialty lines including management liability, professional liability, medical stop loss, surety, E&S property and liability, and large commercial property, as well as multi-line solutions for the energy, trucking, and construction industries.

At Skyward Specialty, we approach this business differently. In fact, we’re different from most others in our industry in just about every way. We have the spirit of a start-up with the security of over $1.7 billion in Written Premium. We put immense brain power and energy into finding greater insights to uncover better opportunities for our clients, partners, and people. We think at a higher level, so they can succeed at a higher level.

We are committed to a Diverse Workforce

Skyward Specialty is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, nativity, neurodiversity, genetics, disability, age, or veteran status. For more information about us please visit www.skywardinsurance.com

Summary:    We are seeking a dedicated and results-driven Senior Analyst to join our Operations team. The Senior Analyst is a skilled role that requires a proactive individual who can enhance team capabilities and drive efficiency.  The ideal candidate will have extensive experience in operations, training, support and has a strong understanding of technological solutions and their implementation within an operations setting. This role requires an individual who can provide comprehensive onboarding and training for new hires; has a strong insurance background, product knowledge, technical background, excellent analytical skills, and the ability to communicate effectively with business, enterprise, and technical teams. The Senior Analyst will collaborate with cross-functional teams to streamline processes and drive efficiency. 

Essential Duties and Responsibilities: 

• Onboard new hires across multiple segments and provide standardized base training on various systems and applications, ensuring consistent training for all new employees.
• Facilitate training sessions with the business on system updates, new technologies and applications. Discuss additional training needs, resolve issues, and gather feedback.
• Collaborate with the business, support team, business analysts, developers, and other technical teams to implement new product launches, assist with solutions and/or provide additional training that meets the business needs.
• Provide comprehensive support and training for new product initiatives. Develop test scripts and complete testing for new product initiatives prior to going into production.
• Work closely with business to gather, analyze, and document business process.
• Promote a proactive environment by researching, recommending process and best practice solutions for continuous improvement opportunities.
• Ensure that business process aligns with best practices, standards, and regulatory requirements.
• Create and maintain detailed documentation, including test scripts, process flows, and training documents as processes and workflows improve.
• Vendor management and invoice processing
• Provide day-to-day support and address operational needs through the Operations mailbox.
• Other duties as assigned.

Education and/or Experience:

• 4-year college degree preferred
• 3+ years of work experience as an Operations Analyst within P&C Insurance Industry required
• Experience working in collaborative environments with multiple segments

Knowledge, Skills and Abilities:  

• IMS and/or Imageright proficiency preferred.
• Experience in operations, training, and support in the insurance industry.
• Excellent training and onboarding skills.
• Ability to collaborate effectively with cross-functional teams.
• Strong organizational and documentation skills.
• Excellent written and verbal communication skills, with the ability to professionally interact with all levels in the company.
• Basic understanding of insurance principles.
• Skills in Microsoft Office applications, specifically SharePoint, Word, Excel, Power Point, and Outlook. Powers Apps and Power BI a plus.
• Ability to learn new products/process in a high paced environment.
• Well-grounded in Service Management.

Compensation & Benefits

The applicable base salary for this opportunity is $80,000 - $90,000.  The base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.  In addition to the base salary, this opportunity may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition and professional certification assistance, 401k savings, elective participation in the Employee Stock Purchase Program, paid time off, paid holidays, and child bonding leave, as well as other employee assistance programs.

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